Digital Customer Experience Landscape – A Bird’s-Eye View [Infographic]

February 14, 2018 | Technology

With majority of CX initiatives failing, it has become imperative for companies to acquire some basic understanding around customer experience before jumping in the ocean of its endless possibilities.

This infographic brings you a bird’s-eye view of the whole digital customer experience landscape – goals that drive CX initiatives, technologies & tools involved, and various applications across verticals – to help you initiate the process on a sounder note and successfully deliver customer satisfaction.

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